PRIVACY POLICY

I am Emma-Jayne Canine Behaviour and Training, providing dog training and behaviour support services in the UK.

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Contact details:
Email: emmajayne.caninebehaviour@gmail.com
Phone: 07415 898624
Website: www.emmajaynecaninebehaviour.com

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We are the “data controller” for the purposes of the UK General Data Protection Regulation (UK GDPR).

We may collect the following types of personal data:

• Contact details (e.g., your name, email address, phone number)

• Dog details (e.g., your pet’s name, breed, age, and behavioural information)

• Booking information (e.g., session dates, location, payment info)

• Website usage data (e.g., cookies, IP address, browser type, pages visited)

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We do not collect sensitive data such as race, religion, or health details unless directly relevant to your dog's care and you choose to provide it.

We use your personal information to:

• Respond to enquiries and provide dog training/behaviour services

• Send you appointment confirmations and updates

• Manage bookings, invoices, and payments

• Send you newsletters or marketing (only with your consent)

• Improve our services and website

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We will never sell your data or share it without a valid reason.

We only use your personal data when legally allowed to do so, including:

• Consent – when you sign up to our mailing list

• Contract – to provide services you’ve requested

• Legal obligation – to comply with financial/tax regulations

• Legitimate interests – to respond to your enquiries and improve our services

Your data is stored securely on password-protected devices and trusted cloud-based systems. We only retain your data for as long as necessary for the purpose it was collected. Invoices and client records may be kept for up to 7 years for tax/legal purposes.

We may share your data with:

• Payment platforms (e.g., Stripe, PayPal) for processing payments

• Email providers or CRM systems (e.g., Mailchimp) if you subscribe to our emails

• Regulatory or legal authorities, if required

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We only share the minimum data necessary and ensure third parties handle your data securely.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Correct any inaccurate or incomplete data

• Request we delete your data

• Object to or restrict how we use your data

• Withdraw consent at any time (if applicable)

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To exercise any of these rights, contact us at: emmajayne.caninebehaviour@gmail.com

We use cookies on our website to improve functionality and analyse how visitors use our site. You can read more about this in our Cookie Policy.

We may update this Privacy Policy from time to time. The most recent version will always be available on our website